Refund policy

At Abal Attire, we are committed to providing a satisfying shopping experience. While we do not offer standard returns or exchanges, we have a Conditional Exchange Policy for orders with quality concerns or incorrectly delivered items.

Conditions for Exchange If you receive an item that has a quality issue or if an incorrect item was delivered, please notify us via Email or WhatsApp within 48 hours of delivery to initiate an exchange request, the customer can claim refund/exchange within 30 days of purchase. To qualify, the following conditions must be met:

  • Proof of Purchase: A receipt or the online order confirmation email is required as proof of purchase.
  • Product Condition: Merchandise must be unused, in its original condition, and free from any signs of wear, damage, or alteration. Incomplete, damaged, or altered items will not be accepted.
  • Tags and Packaging: All original tags must be attached, and any included packaging, such as dust bags, must be returned with the item in the original shipping box.
  • Product Video: For items claimed as damaged, a clear video of the product highlighting the issue is required for our review. Non-Exchangeable Items Custom Orders: Custom-made items cannot be exchanged. Shipping Costs: Please note that all shipping costs are non-refundable, regardless of the reason for the exchange. 
  • Time Frame: Claims submitted after 07 days of delivery will not be processed. Exchange Process Initiate Your Claim: Contact us within 48 hours with details, proof of purchase, and the required video if the item is damaged. Our Quality Assurance Team will review your request.
  • Repackaging Guidelines: Place your merchandise in the original shipping box with all tags and packaging included. Remove or cover any old mailing labels or barcodes Shipment: Drop off the return package at a specified location for the courier service, and keep a record of the tracking number for reference. 
  • Approval and Notification: Once we receive and inspect the returned item, we will notify you of approval. Approved returns will result in either an exchange or store credit. 
  • Refund Policy (for Exceptional Cases) Refunds are only applicable under exceptional circumstances: Processing Time: Refunds will be processed within 7-10 business days from receipt of the item.
  • Credit and Currency: Refunds will be credited to your original payment method in the same currency as the original purchase. Due to currency exchange rates, the refunded amount may vary slightly. Please note that courier charges are not refundable.
  • Billing Cycle: Please allow up to two billing cycles for the refund to appear on your credit card statement.

Thank you for choosing Abal Attire! We are committed to your satisfaction with every piece you purchase.